SHIPPING & RETURNS

Shipping & Returns

1. What is your returns policy?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 60 days of the date shown on your dispatch note.

When returning items to us, please place your returned goods in their original packaging.

2. How do I return an item?

Please follow the below process for returning your purchase:

  • Re-pack the item in its original packaging.
  • Return the package by using the Post Office counters and obtain proof of postage from the Post Office.
  • Please keep your certificate of postage safe as you will need this in the event of the package being lost in transit.

3. How much does it cost to return an item?

You may ship any returns back via any means you like, though the easiest way (and it's free)  is to simply write 'Return to Sender' on the package and drop it off at your local post office.

5. How long will my refund take to be processed?

If you would like to return an item, we will refund you within 24 hours of receiving the returned item

In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from the Post Office. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

6. What is your return address?

Trepstar (Returns),
8852 Aviary Path,
Inver Grove Heights,
Minnesota,
55077,
United States of America

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